Customized healthcare BPO support
From responding to coverage inquiries to designing social determinants of health strategies, our healthcare BPO solutions teams help you engage and retain members, enhance patient satisfaction, and simplify processes to reduce administrative costs and operational logjams.
We also manage back office administrative solutions like claim and third-party billing inquiries, quarterly attestation, revenue cycle management, and data entry, so your team can focus more on front-end activities
As your BPO outsourcing partner, we’ll work closely with you to enhance the value of your patient, provider, and administrative operations.
Increase in efficiency for bilingual member/patient support
Boost in prescription adherence
Days faster appointments
Managed care payers
- Medicaid
- Medicare Parts C and D
- Dual eligible special needs plans
(D-SNPs)
Healthcare providers
- Independent Physician Associations
(IPAs) - Medical groups
- Hospitals
Healthcare partners
- Managed services organizations (MSOs)
- Pharmaceutical benefit managers
- Healthcare technology firms
- Telemedicine
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Provider data management:
- Charge capture and coding
- Claims processing
- Nurse case management
- Provider directory information and integrity (CA SB 137)
- Medical billing
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Member data management:
- Identity audit and verification
- Member contact information audit and updates
- Member demographic information aggregation
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Medical remote staffing:
- Recruiting for U.S.-licensed nurses, pharmacists, pharmacy technicians, telehealth staff
- Scalable and flexible staffing onshore, nearshore, and offshore
Helping Improve Patient Lives in Hospitals
Hospital marketers juggle diverse audiences: consumers, internal and external physicians, staff and executives. You also manage multiple projects, deadlines and demands. You need content creators who understand these unique audiences and stresses.
Our team works with the best and largest hospitals and health systems nationally. In fact, hospitals were our first healthcare clients, and we’ve set some of the best practices for our industry in content and content strategies.
Whether it’s a service line rewrite, a complete redesign or patient stories, we have proven experience in bringing content success. And if you need blogs, social media posts or email newsletters — we can do it all.
Since our team of account managers, writers and editors works in these situations every day, we understand how to approach doctors and administrators and gain stakeholder buy-in. Through hospital content writing, our goal is to educate everyone around the table. We build consensus about your objectives, so everyone feels comfortable with medical content creation moving forward.
Healthcare Industry Expertise
Deliver content to your doctors and patients that is both accurate and easy-to-read. Work with a team that understands the complexity of the medical field.
Hospital Awareness
Inside the healthcare field, hospitals reign as complex and vital organizations. Ensure the you produce for patients meets the standards of your operation and initiatives.
Patient-Centric Content
Ensure patients are the focus with content crafted for them. Whether you need a single blog or a new marketing strategy, we always put the patient at the heart of the content we write.
Helping Improve Patient Lives in Hospitals
Hospital marketers juggle diverse audiences: consumers, internal and external physicians, staff and executives. You also manage multiple projects, deadlines and demands. You need content creators who understand these unique audiences and stresses.
Our team works with the best and largest hospitals and health systems nationally. In fact, hospitals were our first healthcare clients, and we’ve set some of the best practices for our industry in content and content strategie
Since our team of account managers, writers and editors works in these situations every day, we understand how to approach doctors and administrators and gain stakeholder buy-in. Through hospital content writing, our goal is to educate everyone around the table. We build consensus about your objectives, so everyone feels comfortable with medical content creation moving forward.